Facing a complex challenge at work?

Forget asking for advice. Here’s a radical approach that could change everything: It’s called a Clearness Committee, and it’s a Quaker practice that dates back to the 1660s. But don’t let its age fool you – it’s a tool that’s more relevant for leaders than ever. Here’s how it works: Gather a group of trusted … Read more

Breaking the Mold: Choosing the Right Tools to Ignite Organizational Change

It’s hard to change a company’s mindset once it’s entrenched. Organizations, like livingorganisms, develop their unique DNA over time — a web of beliefs, values, and behaviors.When challenged, we often push back. That’s probably why 70% of change initiatives don’tsucceed. This is often because employees resist the changes, backed up by a lack of support frommanagement. All … Read more

If You Want Potential Customers to Be Honest, Ask Open-Ended Questions

Three years ago, I was coaching a successful company that was very confused about the failure of a recent product launch. When I was first hired, they told me they were convinced they had done everything by the book. Before developing the product, the company held five focus groups with potential customers to make sure … Read more

The Financial Services Expert Trap

For the past 60 years the financial services industry has been booming. Since 1980, year over year growth rates tripled and large entities flourished as smaller competitors crumbled. With low interest rates and new regulations, banks grew quickly as the rest of the marketplace piggybacked off their success. Savvy and risk-averse business men and women … Read more